FAQ

Questions, answered

How we sell, ship, and support orders at www.castwellkitchen.com.

How do I place an order?: Add items to your cart, enter your US delivery details, then pay on Stripe Checkout. You get a Stripe receipt. We email the address you use at checkout when the order ships.
How does payment work?: Cards are processed by Stripe. We never store full card numbers on our servers. The amount charged is the sale price on the product page, plus $0 standard US shipping.
How long does delivery take?: We ship to the US only. Handling is 1-2 business days. Transit is usually 3-7 business days after the carrier scans the package.
Who operates this store?: Castwell Kitchen LLC operates Castwell Kitchen at https://www.castwellkitchen.com. The business address, phone, and email are on the Business Information page.
Are these new products?: Yes. Every item is new, sold as described, not used and not a replica. See the Authenticity Policy.
Can I cancel?: Use the Cancel order page with your Stripe checkout session id (cs_...) and the email from checkout. That is a request, not an instant refund. If we have not shipped, we cancel and refund through Stripe.