Policy
Business Information
Who we are, how to reach us, and how orders, payments, and returns work.
Last updated: August 2026
Business identity
Store name: Castwell Kitchen
Legal / operating name: Castwell Kitchen LLC
Website: https://www.castwellkitchen.com
Country of operation: United States (US)
Contact & location
Business address: 1550 Wewatta Street, Suite 620, Denver, CO 80202, United States
Email: support@castwellkitchen.com
Phone: +1 (303) 736-1842
Support hours: Monday-Friday, 9:00 AM-6:00 PM Mountain Time
For order questions, product details, returns, or authenticity concerns, contact us by email or phone during support hours. You can also use the form on our Contact page.
What we do
Castwell Kitchen sells new kitchen appliances through this website. Each listing shows the Castwell brand, model, and specs. Payment is collected through Stripe. We fulfill and ship to the US address you provide.
Look up status on Track order. Request cancellation of an unshipped order on Cancel order.
Payments
Checkout is Stripe (debit/credit cards). We do not store full payment card details. Prices on product pages and in our Google product feed are USD and match checkout (plus $0 standard US shipping).
Shipping & delivery
We ship to: US only. Standard shipping cost: Free. Handling: 1-2 business days. Transit: 3-7 business days after shipment.
Full details: Shipping Policy
Returns & authenticity
30-day return window for unused items. Returns Policy. Products are new as described. Authenticity Policy.